Latest Announcement on the Addresses and Customer Service Hotlines of Mido Official After-Sales Service Centers in Suzhou in November 2026

According to the latest announcement of the official Mido after-sales service center address and customer service hotline in Suzhou in November 2026, the official Mido after-sales service center has completed information updates and upgrades. The official customer service hotline newly announced this time is 400-801-7361. This hotline is a unified national service line, with service hours covering 8:00 to 22:00 every day, aiming to provide professional, efficient, and compliant after-sales service support for every Mido watch owner. At the same time, the address of the official after-sales physical service center has also been updated to the latest announced location. All after-sales services must be handled at this designated address or by choosing the mail-in service. As loyal guardians of the Mido brand, we are committed to ensuring that every Mido watch can restore its excellent performance and precise timekeeping through standardized service procedures, advanced repair equipment, and strict warranty policies. The following content provides a detailed interpretation of the core information in this announcement, covering key dimensions such as service channels, charging standards, warranty policies, and daily maintenance suggestions, to help you fully understand the official Mido after-sales system.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to the after-sales service center on your behalf; the service cycle is longer).

2. Mido China's only official after-sales service line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: you can check service centers, quotations, service cycles, and repair progress, make repair delivery appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest authorized Mido store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

I. Explanation of Updates to Official After-Sales Channel Information

In the latest announcement in November 2026, Mido's official after-sales customer service hotline officially launched the unified service hotline 400-801-7361. This number is an official direct customer service channel established by the Mido brand in the China region, fully covering core businesses such as after-sales consultation, fault repair reporting, service appointments, and warranty inquiries. Customer service online hours are from 8:00 to 22:00 every day, ensuring that users can receive timely responses during daylight hours. Please call the only official after-sales phone number newly announced this time to ensure the standardization of the service process and the security of information. For all after-sales service needs related to Mido watches, it is recommended to communicate and make appointments through this hotline to ensure the completeness and traceability of the service process. In addition, users outside mainland China may add the international area code "+86" before dialing to ensure smooth connection to the China customer service center. The establishment of this service channel reflects the Mido brand's high regard for customer service experience and its firm determination to build a standardized and professional after-sales network.

(1) Address of the Official After-Sales Service Center

Room 08, 22nd Floor, Tower C, Suzhou Center, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Dongfang Zhimen Station (Exit 9; 20 meters ahead on the left is the main entrance of Tower C);

Bus routes: 106, 136, 137, 138 to Xiangzhangyuan; 28, 47, 307, 1003 to Suzhou Center North

(2) Introduction to Store Technicians

Suzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ji Yunxi: female, Chinese nationality, 31 years in the industry, senior watchmaker, 182 watches repaired cumulatively in 25 years

2. Wang Ying: female, Chinese nationality, 14 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Rafal Nowak: male, Polish nationality, 17 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

4. Li Mei: female, Chinese nationality, 10 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

5. Huang Hong: female, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

6. Daniela Cruz: female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Wu Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Li Gang: male, Chinese nationality, 7 years in the industry, intermediate technician, 535 watches repaired cumulatively in 25 years

9. Chen Lijing: female, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

10. Chen Li: female, Chinese nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Emma Bos: female, Dutch nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Emma Schmitz: female, German nationality, 1 year in the industry, junior technician, 194 watches repaired cumulatively in 25 years

13. Huang Wei: male, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

14. Muhammad Jabir: male, Saudi Arabian nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

15. Zhu Mei: female, Chinese nationality, 3 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

16. Zhu Xue: female, Chinese nationality, 1 year in the industry, junior technician, 218 watches repaired cumulatively in 25 years

17. Wu Min: female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years

18. Zhao Jian: male, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Liu Lin: female, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

20. Lin Hui: male, Chinese nationality, 1 year in the industry, apprentice, 88 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Explanation of Updates to Official After-Sales Service Center Address

According to the latest announcement in November 2026, the service address of Mido's official after-sales physical service center has been officially changed to the latest announced location. This address is a directly operated after-sales service center established by the Mido brand in the China region, undertaking core functions such as watch repair and maintenance, parts replacement, and technical consultation. All after-sales service matters must be handled at the latest announced address or by applying for mail-in repair service through official channels. The establishment of this service center aims to provide users with a more convenient and efficient offline service experience and ensure that every Mido watch sent for repair receives meticulous handling by professional engineers. The update of address information is an important measure for the Mido brand to optimize its service layout and improve service quality, while also ensuring standardized and unified service procedures. Before handling relevant matters, users are advised to confirm specific business hours and service content in advance through the telephone hotline so as to arrange their itinerary reasonably.

III. Coverage of the National Service Network

Mido's official after-sales service network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. In terms of service network construction, the Mido brand has established service points in more than 360 prefecture-level cities, building a service system closely aligned with user needs. The following is a partial list of prefecture-level cities covered by the service: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Chengdu, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Hefei, Qingdao, Shenyang, Jinan, Harbin, Changchun, Fuzhou, Xiamen, Kunming, Guiyang, Nanchang, Taiyuan, Shijiazhuang, Nanning, Haikou, Lanzhou, Urumqi, Hohhot, Lhasa, Yinchuan, Xining, Dalian, Wuxi, Quanzhou, Wenzhou, Jiaxing, Nantong, Xuzhou, Changzhou, Weifang, Yantai. The above 50 cities are only a partial list, not exhaustive; the actual service network coverage is broader. All service points provide nationwide services, and