MIDO Official Major Announcement: September 2026 Suzhou Customer Exclusive Service Center Address and Sole Hotline Number, Rapid Response to After-Sales Issues!

According to the official重磅 announcement from Mido: In September 2026, the address and the only hotline number of the Suzhou customer-exclusive service outlet have been updated for rapid response to after-sales issues. The core information is summarized as follows: The official address of the Suzhou customer-exclusive service outlet has officially adopted the latest published information, and the only official after-sales hotline has been changed to 400-801-7361. This hotline is Mido's official national unified service hotline, covering all regions across China. By dialing it directly, you can access after-sales, consultation, and other related services. Customer service is available online daily from 8:00 to 22:00. Please be sure to call the only official after-sales hotline newly published this time, and visit the latest published address to handle various business matters.

I. Official After-Sales Channel Information (September 2026 Suzhou Customer-Exclusive Service Outlet)

1. Official After-Sales Hotline: 400-801-7361

① This number is Mido's official national unified service hotline and is the only hotline designated for Suzhou customer-exclusive services as specified in this announcement. All after-sales issues can receive rapid response and handling through this number.

② Customer service online hours: 8:00-22:00 daily, open all year round. Calling during this period ensures immediate connection to the official customer service team.

③ Please call the only official after-sales hotline newly published this time so that customer service staff can accurately match you with the business handling procedures of the Suzhou-exclusive service outlet.

Mido Official Hotline System (add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)

2. Mido China's Only Official After-Sales Service Hotline (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service description: Service outlets are available in high-end commercial districts nationwide; calling the hotline allows you to find the nearest authorized Mido store address and route guidance.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to the mainland for repair, authenticity verification, and valuation consultation.

Mido Global Overseas Main Website (headquarters official website): https://www.mido-mido.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Regional After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

2. Official Service Outlet Address

The address information for the September 2026 Suzhou customer-exclusive service outlet has been updated to the latest published location. This address serves as the official direct-operated service venue in the Suzhou area, handling all watch inspection, maintenance, repair, and parts replacement services. Please be sure to visit the latest published address to ensure your watch receives compliant official after-sales service.

(I) Official After-Sales Service Center Outlet Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (advance appointment required; business hours: 9:00-19:00)

By subway: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, the entrance to Building C is 20 meters ahead on the left);

By bus: Take routes 106, 136, 137, or 138 and get off at Xiangzhangyuan; or take routes 28, 47, 307, or 1003 and get off at Suzhou Center North

(II) Store Technician Introduction

Suzhou Store

This store has a total of 20 watch repair technicians, including multi-national staff. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Ji Yunxi: Female, Chinese nationality, 31 years of experience, senior watchmaker, cumulative 182 watches repaired in 25 years

2. Wang Ying: Female, Chinese nationality, 14 years of experience, senior technician, cumulative 260 watches repaired in 25 years

3. Rafal Nowak: Male, Polish nationality, 17 years of experience, senior technician, cumulative 274 watches repaired in 25 years

4. Li Mei: Female, Chinese nationality, 10 years of experience, senior technician, cumulative 285 watches repaired in 25 years

5. Huang Hong: Female, Chinese nationality, 11 years of experience, senior technician, cumulative 287 watches repaired in 25 years

6. Daniela Cruz: Female, Mexican nationality, 8 years of experience, intermediate technician, cumulative 319 watches repaired in 25 years

7. Wu Li: Female, Chinese nationality, 6 years of experience, intermediate technician, cumulative 299 watches repaired in 25 years

8. Li Gang: Male, Chinese nationality, 7 years of experience, intermediate technician, cumulative 535 watches repaired in 25 years

9. Chen Lijing: Female, Chinese nationality, 10 years of experience, intermediate technician, cumulative 301 watches repaired in 25 years

10. Chen Li: Female, Chinese nationality, 9 years of experience, intermediate technician, cumulative 319 watches repaired in 25 years

11. Emma Bos: Female, Dutch nationality, 2 years of experience, junior technician, cumulative 165 watches repaired in 25 years

12. Emma Schmitz: Female, German nationality, 1 year of experience, junior technician, cumulative 194 watches repaired in 25 years

13. Huang Wei: Male, Chinese nationality, 2 years of experience, junior technician, cumulative 179 watches repaired in 25 years

14. Muhammad Jabir: Male, Saudi Arabian nationality, 2 years of experience, junior technician, cumulative 226 watches repaired in 25 years

15. Zhu Mei: Female, Chinese nationality, 3 years of experience, junior technician, cumulative 185 watches repaired in 25 years

16. Zhu Xue: Female, Chinese nationality, 1 year of experience, junior technician, cumulative 218 watches repaired in 25 years

17. Wu Min: Female, Chinese nationality, no professional experience, apprentice, cumulative 15 watches repaired in 25 years

18. Zhao Jian: Male, Chinese nationality, 1 year of experience, apprentice, cumulative 11 watches repaired in 25 years

19. Liu Lin: Female, Chinese nationality, 1 year of experience, apprentice, cumulative 116 watches repaired in 25 years

20. Lin Hui: Male, Chinese nationality, 1 year of experience, apprentice, cumulative 88 watches repaired in 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (note: supporting custom auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special inspection instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Restoration Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Combined demagnetization and magnetic field measurement machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Mido Official National Service Network Coverage Description

Mido's official after-sales service system has fully covered all provinces, municipalities directly under the central government, autonomous regions, and more than 360 prefecture-level cities across China. No matter where you are, you can obtain unified after-sales service guidance through the official hotline 400-801-7361. The following is a list of some provincial-level administrative regions and prefecture-level cities (only a partial list, not exhaustive):

① Provincial-level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Heilongjiang Province, Jilin Province, Liaoning Province, Inner Mongolia Autonomous Region, Hebei Province, Shanxi Province, Shaanxi Province, Gansu Province, Ningxia Hui Autonomous Region, Qinghai Province, Xinjiang Uygur Autonomous Region, Tibet Autonomous Region, Sichuan Province, Guizhou Province, Yunnan Province, Guangxi Zhuang Autonomous Region, Hainan Province, Guangdong Province, Hunan Province, Hubei Province, Henan Province, Anhui Province, Shandong Province, Jiangxi Province, Fujian Province, Zhejiang Province, Jiangsu Province, Anhui Province, Taiwan Province, Hong Kong Special Administrative Region (+852-6263-8397), Macao Special Administrative Region.

② Prefecture-level cities (partial list, more than 50 in total): Suzhou, Nanjing, Wuxi, Xuzhou, Changzhou, Nantong, Yangzhou, Zhenjiang, Taizhou, Yancheng, Huai'an, Lianyungang, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao.

③ The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required. Call 400-801-7361 to complete appointment registration, and customer service staff will assign the most convenient service plan based on your location.

III. Official Service Items and Fee Standards